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Service providers

Hey Houdini · Reviewed 7 November 2026

These are the service providers that process customer data on Hey Houdini's behalf: what each one does, the kinds of data it handles, and where it processes them. Before a new provider starts processing customer data, every business owner on Hey Houdini is told at least 30 days ahead; a provider being added appears below with the day it may start.

In use

Amazon Web Services (Amazon Bedrock)

What it does
Runs the Claude AI models in Australia for a business whose AI processing is set to Australia only.
Data it processes
messages and documents sent to the assistant or support, menus, products and store details, staff and user contact details
Where
Australia
In use since
7 November 2026, added without the usual 30 days' notice

Anthropic (Claude)

What it does
Runs the Claude AI models for the assistant, document reading, design generation and onboarding, and the platform's own engineering sessions.
Data it processes
messages and documents sent to the assistant or support, menus, products and store details, staff and user contact details
Where
To be confirmed

Brave Search API

What it does
Finds a new business's stores on the web during onboarding; the search names the business and its area.
Data it processes
menus, products and store details
Where
To be confirmed

Google (Gemini API)

What it does
Runs the Gemini AI models for the assistant, document reading and image generation.
Data it processes
messages and documents sent to the assistant or support, menus, products and store details, staff and user contact details
Where
To be confirmed

Google Cloud (Vertex AI)

What it does
Runs the Gemini AI models in Australia for a business whose AI processing is set to Australia only.
Data it processes
messages and documents sent to the assistant or support, menus, products and store details, staff and user contact details
Where
Australia (Sydney)
In use since
7 November 2026, added without the usual 30 days' notice

Infobip

What it does
Sends text messages: sign-up and approval codes, loyalty messages a business sends to its members, and Hey Houdini's own event invitations to the people it deals with.
Data it processes
staff and user contact details, your customers' contact details
Where
To be confirmed

IPRoyal

What it does
A proxy the onboarding reads a business's public web pages through (its menus and store pages).
Data it processes
menus, products and store details
Where
Exit in the business's own country; To be confirmed

Microsoft 365 (Exchange Online)

What it does
Holds the mailboxes the platform reads: the incident mailbox customers can write to, and the supplier-invoice mailbox.
Data it processes
staff and user contact details, messages and documents sent to the assistant or support
Where
To be confirmed

Microsoft Azure

What it does
Hosts the platform: the application services, the databases (Azure SQL, Cosmos DB), file and image storage, messaging (Service Bus, Event Hubs), caching, sales analytics (Data Explorer), logs and monitoring (Log Analytics, Application Insights), secrets (Key Vault) and container images.
Data it processes
staff and user contact details, menus, products and store details, sales, orders and payment records, your customers' contact details, messages and documents sent to the assistant or support, store and delivery addresses, device identifiers and usage, logs and diagnostics
Where
Australia East; Australia Southeast

Microsoft Azure AI Speech

What it does
Recognises the caller's speech and speaks the assistant's answers on the support phone line's in-country route: a call to the line's Australian number has its speech turned into text, and the answers into speech, in Australia.
Data it processes
messages and documents sent to the assistant or support, staff and user contact details, menus, products and store details
Where
Australia East
In use since
7 November 2026, added without the usual 30 days' notice

Microsoft Azure Communication Services (Email)

What it does
Sends the platform's emails: sign-up and sign-in codes, invitations, receipts, alerts and notices.
Data it processes
staff and user contact details, your customers' contact details, sales, orders and payment records
Where
Australia (data location)

Microsoft Azure Front Door

What it does
The single public entry point and web application firewall in front of every platform address: each request passes through it on the way to the platform.
Data it processes
staff and user contact details, menus, products and store details, sales, orders and payment records, your customers' contact details, messages and documents sent to the assistant or support
Where
Global edge network

Microsoft Azure OpenAI and Azure AI Foundry

What it does
Runs AI models for the assistant and the platform's background work: OpenAI GPT models on Azure OpenAI, and xAI Grok models and text embeddings on Azure AI Foundry, all hosted by Microsoft. For a business whose AI processing stays in Australia, OpenAI models run on an Azure OpenAI account in Australia East.
Data it processes
messages and documents sent to the assistant or support, menus, products and store details, staff and user contact details
Where
To be confirmed; Australia East

OpenStreetMap Foundation (Nominatim)

What it does
Turns store addresses into map coordinates, for delivery areas and store finders.
Data it processes
store and delivery addresses
Where
To be confirmed

Slack

What it does
Carries the alerts, approvals and reports the platform sends to Hey Houdini's own team; a card can name a business and its stores.
Data it processes
menus, products and store details, logs and diagnostics
Where
To be confirmed

Stripe

What it does
Processes card payments online and in store, opens and verifies each business's payment account, and pays out settlements.
Data it processes
payment card and bank details, sales, orders and payment records, identity details for payment-account checks, staff and user contact details, your customers' contact details
Where
To be confirmed

Xero

What it does
Hey Houdini's own accounting: the invoices and journals for the platform's charges to each business.
Data it processes
staff and user contact details, sales, orders and payment records
Where
To be confirmed

Being added

Apple (Apple Wallet pass updates)

What it does
Keeps a loyalty member's rewards card in Apple Wallet up to date: when their points change, Apple's push service tells the member's phone to fetch the card again from the business's online store. The card itself goes from the store to the member's phone, not to Apple.
Data it processes
device identifiers and usage
Where
To be confirmed
Starts no sooner than
2 December 2026

Google (Google Wallet)

What it does
Keeps a loyalty member's rewards card in Google Wallet when the member saves it there: the business's programme name and logo, the member's first name, their points and the code the till scans, updated when their points change.
Data it processes
your customers' contact details, menus, products and store details
Where
To be confirmed
Starts no sooner than
2 December 2026

Twilio

What it does
Carries the support phone line, including a call placed from the web app: answers the call; on the line's United States number turns the caller's speech into text and the assistant's answers into speech (ConversationRelay); on its Australian number carries the call's audio to the platform's own speech recognition in Australia (Azure AI Speech); and places the calls a person asks the line to make back to them.
Data it processes
staff and user contact details, messages and documents sent to the assistant or support, menus, products and store details
Where
To be confirmed
Starts no sooner than
1 December 2026

Optional integrations

None at present. A business reaches an optional integration only by switching its app on in Hey Houdini.